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on-site client account manager (CAM)

purpose of role
To provide a professional service to the client and manage the on-site recruitment team. To provide professional recruitment support to line managers and other HR personnel enabling the client to attract and recruit appropriately skilled, high calibre people at an appropriate cost, up to senior management level and occasionally across a region.  The CAM is an experienced recruitment specialist who acts as a source of reference to colleagues within their current HR/recruiting role.
 
scope of role
Reporting to the Origin HR Account Director, as well as the client’s senior Recruitment Manager, the CAM provides managers with specialist guidance and support for vacancies posted both internally and/or externally.  Manage vacancies from initial identification of recruitment need through to verbal offer, advising line managers and HR generalists of the most cost-effective method of recruitment and working with them to establish appropriate terms and conditions.  The jobholder will manage recruitment campaigns overseas on behalf of a manager, in conjunction with HR in the local geography.  They are answerable for the success and development needs of the on-site team.
 
key responsibilities 

  • Be the first point of contact for Origin HR team for any client feedback and day-to-day issues
  • Proactively working with the client HR to understand recruitment needs and to formulate plans and forecasts
  • Managing the Origin HR team budget/spend onsite and reporting on the team’s performance through monthly MIS
  • Ensuring the onsite team is meeting Origin and Client KPI’s
  • Managing the Origin HR team in terms of ongoing performance, reward and succession planning
  • Undertaking team member appraisals and managing their training needs
  • Arranging the induction of new members onto the onsite team
  • Actively sourcing and sharing recruitment & business knowledge across the onsite team
  • Project management and/or participating in large-scale recruitment campaigns
  • Ensuring relevant authorisation/approval is provided for all open requisitions before starting to actively hire
  • Providing specialist advice & guidance to client on recruitment policies & procedures, as well as external best practice & market conditions
  • Advising and coaching line managers, often face-to-face, through the selection process, on competency frameworks, selection criteria & potential interview questions
  • ·Advising use of appropriate selection tools – psychometric tests, personality questionnaires, assessment centres, bringing in appropriate resources to assist in their administration
  • Proactively working with non-compliant line managers to ensure the SLA are met and adhered to
  • Managing with the Origin HR onsite team provision of CV/resume & interview feedback, including interpretations of personality questionnaires, to agencies, line managers and candidates
  • Coaching Origin HR onsite team in recruitment methods for the client site : including appropriate technology being used, client processes, best practices, major competitors
  • Managing and defining interactive media & Internet advertising campaigns from inception to delivery
  • Ensuring the use of latest internet technology to identify suitable passive and active job seekers
  • Organising Internet based careers fairs and other external recruitment events to generate quality CV’s/resume's
  • Researching innovative recruitment strategies and develop creative solutions to generate high quality CV’s
  • Advising on appropriate marketing strategy in conjunction with corporate communications team support, within Origin HR including creating job advertisements for the internal job board at client, Internet or for traditional media, negotiating coverage and costs with advertising agencies
  • Ensuring all Intranet job posting details are constantly updated
  • Actively managing the clients’ PSL: Maintaining and building relationships with third party recruitment agencies, negotiating reduced and standard terms and conditions in the client's favour
  • Following up on recruitment requests coming into the Origin HR Onsite team by assessing job descriptions & consult/advise the client on the market conditions, best methods of attracting candidates
  • Ensuring direct interviews are carried out at first stage, both over the telephone & face-to-face by all Origin onsite Account Managers by business area
  • Attending relevant internal and external (Origin and Agency) meetings
  • Managing ad-hoc project based work and reporting to benefit the smooth running of the client account

 
key performance indicators

  • Client - provision of full service recruitment expertise across business units, up to senior management level
  • People - successful management of new and existing relationships with line managers, HR generalists & third parties as well as the Origin HR onsite team
  • Direct Sourcing – increasing direct hires and reducing reliance of agencies
  • Financial - generation of appropriately skilled candidates at the lowest cost
  • Business Need - recruitment campaigns/projects delivered to time and budget
  • Innovations - use of a mix of recruitment channels, both traditional & online, to identify & select candidates
  • Volume - number and level of assignments handled and recruitment events, which lead to hires
  • Client Feedback – Business line management, Client HR & candidate feedback
  • Origin HR Feedback – Management, Onsite team members and peers from other client accounts
  • Costs - evidence of reduced recruitment costs e.g. reduced agency fees, online vs. traditional advertising
  • Reporting – client and Origin reporting provided accurately and to deadline

 
key relationships 

  • Country & regional line managers
  • On-site team and Origin Senior Managers
  • Client HR generalists and recruitment colleagues in the team and overseas
  • Origin HR Recruitment Administrators
  • HRIS Systems Specialists – at client and within Origin HR
  • Compensation & Benefits Manager, & Employee Relations at client
  • Global Sourcing & legal department in respect of contracts with third parties
  • Headhunters, recruitment & advertising agencies, trade magazines & press
  • Internet based recruitment companies

 
skills and experience required

  • Recruitment  and management experience in a multinational organisation as a Recruitment Manager or within a specialist search agency, with specific focus on technology or financial services sector
  • Experience of managing multiple recruitment projects across all major disciplines
  • Experience of having recruited at senior manager or functional director level
  • Proven commercial awareness and the ability to manage the interests of Origin and the client simultaneously
  • Experience of having managed third party relationships, as well as direct team
  • Proven interviewing, feedback & coaching skills
  • Strong academic background: a degree, or equivalent qualification
  • Fluency in more than one European language is desirable
  • May have, or be studying for, an appropriate HR qualification e.g. CIPD. SHL/OPQ qualifications

Please email your CV and covering letter to info@originhr.com
Origin HR encourages applications from individuals from all backgrounds